Like all appliances, Candy washing machines can sometimes experience issues and display error codes. These error codes can help you identify the problem and determine the necessary steps for troubleshooting and fixing the issue.
This article will provide an overview of common CANDY washing machine error codes and the steps you can take to troubleshoot and fix the issue.
Candy Washing Machine Error Codes
Remember to always unplug the washer and exercise caution when attempting any repairs.
Error 1 or E01: Door lock error
The washing machine can’t close the door.
Causes:
- Damaged hook locker.
- Faulty door lock.
- Faulty main PCB
Solutions:
- Check the wiring harness connector.
- Check the door lock.
- Check the main PCB and replace it if necessary.
Error 2 or E02: solenoid valve error
The washing machine water load phase was not completed in the expected time.
Causes:
- Damaged harness.
- The water supply tap is closed.
- Frozen water supply during the winter season.
- The water supply hose is kinked or trapped.
- Clogged water inlet valve filter screen
- Faulty inlet valve.
- Main PCB fault.
Solutions:
- Make sure the water supply tap is open.
- Make sure the water supply hose isn’t bent, kinked, or trapped.
- Make sure the water inlet valve filter screen is clean.
- Check the solenoid valve.
- Check the main PCB.
Error 3 or E03: Drain pump error
The washing machine drain phase was not completed in the expected time.
Causes:
- Faulty harness connection.
- Clogged drain filter.
- The drain hose is kinked or trapped.
- Clogged house drainage system
- Faulty drain pump
- Faulty main PCB
Solutions:
- Make sure the drain filter is clean.
- Make sure the drain hose isn’t bent, kinked, or trapped.
- Check the drain pump resistance.
- Check the main PCB.
Error 4 or E04: water overfilling error
The wrong water level was detected during loading.
Causes:
- Damaged APS “Analog Pressure Switch” harness.
- Faulty water inlet valve: “stuck or open”.
- Damaged APS hose.
- Clogged or many SUDs in the APS air chamber
- Faulty APS assembly
- Faulty main PCB
Solutions:
- Make sure the wiring harness is good.
- Check the APS hose for air leakage.
- Clean the APS air chamber.
- Replace the APS
- Check the main PCB.
Error 5 or E05: NTC probe error
Causes:
- Faulty harness connection.
- Faulty NTC Temperature Reading Probe opened or shorted
- Faulty main PCB
Solutions:
- Check the wire connection between the NTC and main PCB.
- Check the resistance of the NTC.
| Temperature | Ohmic Value |
|---|---|
| 25°C/77°F | ~ 19.5 kΩ |
| 50°C/122°F | ~ 7.181 kΩ |
- Check the main PCB.
Error 6 or E06: Unbalanced load error
The customer runs a wash cycle with an unbalanced load.
Causes:
- Clothes loaded incorrectly.
- Faulty EEPROM.
Solutions:
- Provide explanations and suggestions about the loading mode.
- Replace the main PCB.
Error 7 or E07: Door lock blocked error
- The error E07 appears on the display in the final stages of the washing cycle or drying cycle. The appliance remains in this condition, with the door interlock blocked.
- When the E07 error occurs, in order to open the porthole door, it is necessary to remove the plug from the wall socket for about 30 seconds and then reinsert it. The error is automatically reset, and when the appliance is powered up, the door lock is disarmed. At this point, it is possible to open the door without the need to drain the machine, as the water will have been drained from inside the tub at the end of the cycle.
Causes:
- Damaged harness.
- Faulty 3-phase motor “BLDC motor”.
- Faulty main PCB
Solutions:
- Check the door lock and the associated wiring and connections. (locked in position “closure”).
- Check that the motor does not have “leakage from the earth”.
- Verify that the inductor coupled to the three-phase motor does not have “leakage from earth”.
- Replace the motor.
- Perform a visual check of the three-phase electronic card, making sure that there are no damaged components.
Error 8 or E08: Motor tachometer error (Same as Error 17 or E17 error)
Causes:
- Damaged harness.
- Faulty Tachometer.
- Faulty TRIAC.
- Faulty main PCB
Solutions:
- Check the wire connection between the Tacho and the main PCB.
- Check whether the motor connector is bent or not properly connected.
- Check if laundry or foreign bodies are blocking the motor or drum rotation.
- Check the resistance of the tachometer.
| Electric part name | Ohmic value |
|---|---|
| CESET tri-phase Motor tachometer | ~ 116 Ω |
| WELLING Tri-Phase Motor tachometer | ~ 67 Ω |
- Check the main PCB and replace it if necessary.
Error 9 or E09: Motor TRIAC error for universal models or Motor IGBT error for BLDC models
Causes:
- Faulty motor TRIAC
- Faulty-motor IGBT is also known as IPM.
Solutions:
- Before replacing the main PCB, you must check the tachometer for short circuits.
Error 11 or E11: Drying sensor error
Causes:
- Damaged wire connection.
- Faulty safety thermostat.
- Faulty NTC sensor
- The main PCB is malfunctioning.
Solutions:
- Check the wire connection between the NTC sensor and the main PCB.
- Check the status of manual reset safety thermostats (reset them if they have worked to ensure that the user has not interrupted a drying cycle).
- Check the drying NTC sensor:
| Electric part name | Temperature | Ohmic value |
|---|---|---|
| Drying NTC sensor | 25°C/298°K | 48.5 KΩ |
- Check the main PCB.
Error 12 or E12: Drying system error
Solutions:
- Check the wire connection between:
- The drying heater and the main PCB
- The safety thermostat, TOC, and the main PCB
- Check the status of manual reset safety thermostats.
- Check the drying heater.
- Check the main PCB.
Error 13 or E13: Communication between U.I. board and main PCB error
Solutions:
- Check the wire connection between:
- The user interface board and the main PCB
- Check the user interface board and replace it if necessary.
- Check the main PCB and replace it if necessary.
Error 15 or E15: Empty EEPROM error
Solutions:
Unplug the washer and:
- Check the main wash heater NTC sensor; that must be taken into consideration.
- Reprogramming the main PCB
- For authorized service only.
- Replace the main PCB.
Error 18 or E18: Power frequency error
Solutions:
- Check the power cord voltage and frequency.
- Check the main PCB and replace it if necessary.
Error 19 or E19: NFC tag error
Solutions:
- Check the NFC module.
- Check your smart phone’s NFC settings.
- Check the user interface and replace it if necessary.
- Check the main PCB and replace it if necessary.
Error 20 or E20: APS error (Same as Error 21 or E21 error)
Solutions:
- Check the wire connection between:
- The pressure switch and the main PCB
- P.S. E20 may also be displayed due to issues with water drainage failure, such as a foreign body in the drain pump impeller, a clogged filter, partially obstructed plumbing, or a bent drain tube. Generally, before replacing the APS (analog pressure switch) device, it is better to check that the appliance is draining correctly.
- Check the APS.
- Check the main PCB and replace it if necessary.
Error 22 or E22: Main wash heater error
Solutions:
- Check the wire connection between:
- The heater and the main PCB
- Check the correct ohmic value of the heater or that it is not disconnected.
| Electric part name | Ohmic value |
|---|---|
| Heater assembly | 28 Ω |
- Check the main PCB and replace it if necessary.
Key LED indicator: child lock notification
- To activate or deactivate the child lock setting: Press and hold the “TEMPERATURE SELECTION” and “SPIN SELECTION” buttons simultaneously for 3 seconds.
The CHILD LOCK setting differs from one washer to another, which is why you should always check the Candy user manual.
Conclusion:
Understanding and knowing how to troubleshoot CANDY washing machine error codes is an important skill for maintaining and fixing any issues that may arise with your appliance.
Find out more about the Candy product error codes. Learn more today.
