Here are the most common Electrolux washing machine error codes that you should be aware of. By familiarizing yourself with these error codes, you can take proactive steps to keep your washing machine running smoothly and avoid costly repairs down the line.
Let’s take a closer look at the most common Electrolux washing machine error codes and their explanations.
Electrolux Washing Machine Error Codes Explained
Remember to always unplug the washer and exercise caution when attempting any repairs.
E11: Washing water load timeout error
If there are issues filling the water tank during washing, the water load timeout may expire. This happens when the water level has not been reached within the specified time limit. When this occurs, an alarm is triggered, which pauses the cycle and keeps the door closed until the problem is resolved.
Related error codes:
- E12: Drying water load timeout error
- During the drying phase, a water load is performed at a specific level to test the water load circuit. If this level is not reached within 10 minutes, the water load timeout alarm is set. The cycle is paused, and the door is kept closed until the issue is resolved.
- E13: Water leakage error and/or not enough water alarm
- This error indicates that there is a water leakage in the washer, and the system has activated an alarm to prevent any damage from occurring. The microprocessor has determined that the water volume is exceeding the maximum allowed limit. The appliance calculates this volume based on the draining phase and adjusts it accordingly. To prevent any damage, the system has activated a pause function, and the door will remain closed. The user can reset the alarm by pressing the Start/Pause button. It is important to locate and fix the source of the water leakage before resetting the alarm to prevent further damage.
Causes:
- Incorrect drain hose position.
- No water filling.
- Tap closed, or the water flow is too low.
- The inlet valve is not opening.
- Faulty wiring.
- Defective water inlet valve.
- The air trap hose is leaking.
- Clogged air trap.
- Defective pressure switch.
- Main board defects.
Solutions:
- Ensure the water faucet is open.
- Clean the water inlet valve filter.
- Check that the drain hose is correctly positioned and not causing siphoning.
- Adjust the water pressure.
- Check the wire harness connection between the valve and main board.
- Check the water valve resistance.
| Electric part name | Ohmic value |
|---|---|
| Pre-wash inlet valve | ~ 0.9 KΩ @ 120 Vac | ~ 3.4 KΩ @ 220 Vac |
| Cold inlet valve | ~ 0.9 KΩ @ 120 Vac | ~ 3.4 KΩ @ 220 Vac |
| Hot inlet valve | ~ 0.9 KΩ @ 120 Vac | ~ 3.4 KΩ @ 220 Vac |
| Bleach inlet valve | ~ 0.9 KΩ @ 120 Vac | ~ 3.4 KΩ @ 220 Vac |
- Replace the air trap hose if it causes leaks.
- Clean the air trap of any foreign material.
- Check the pressure switch wire harness.
- If an error occurs, reset the main board by clearing the error history.
- If the error persists, replace the pressure switch.
- If the error still occurs, consider replacing the main board.
E21: Wash water drain timeout error
The washer monitors the drain pump flow rate every 5 seconds to determine if it falls below a configurable threshold. If this occurs, an alarm is triggered, indicating that the drain timeout has been exceeded. If the alarm is triggered three times in a row, it will be turned off for 10 minutes before the drain phase restarts to prevent unnecessary overheating in the pump coil.
Related error codes:
- E22: Drying water drain timeout error
- If the machine reaches the first level during drying phases, an alarm is set. This may be due to a defective drain pump, blocked drain hose, dirty or blocked filter, or blocked drying condenser. If this alarm is triggered three times consecutively, a 10-minute pause is introduced before restarting the drying phase.
- E23: Drain Pump TRIAC Failure
- This alarm is set when there is an inconsistency between the output given by the microprocessor and the sensing of the TRIAC that drives the drain pump. This alarm indicates that there is an issue with the pump or board.
- E24: Drain Pump TRIAC Sensing Failure
- If the sensing of the drain pump TRIAC gives the microprocessor a signal outside of the limits, this alarm is triggered.
- E25: Aqua Control Sensing Failure
- This alarm is triggered when the sensing of the aqua control system gives the microprocessor a signal outside of the limits.
Causes:
- Blocked drain hose.
- Dirty/blocked filter.
- Faulty wiring.
- Locked drain pump rotor.
- Defective drain pump.
- Defective pressure switch.
- Defective main board.
Solutions:
- Remove and clean the drain filter of any foreign objects.
- Check the draining system.
- Check the drain pump wire harness connection.
- Check the drain pump resistance.
| Electric part name | Ohmic value |
|---|---|
| Drain pump | ~ 15 Ω @ 120 Vac | ~ 160 Ω @ 220 Vac |
- Reset the main board by clearing the error history.
- If an error occurs, check and replace the pressure switch if necessary.
- If the error persists, check and replace the pressure sensor if necessary.
- If the error still persists, check and replace the main board if necessary.
E31: Pressure switch error
If the frequency coming from the electronic pressure switch exceeds acceptable limits for at least five seconds, an alarm will be triggered after two consecutive attempts, each separated by a 10-second pause. For an empty drum or a removed pressure hose, the valid frequencies are between ~ 44 and 36 Hz, respectively.
Related error codes:
- E32: Pressure switch calibration error.
- The electronic control calibrates the pressure switch at the start of each cycle, during the initial draining step.
- E35: Water overload or overfill error
- When the overload pressure switch stays in full state for over 15 seconds, the door locks, and the drain pump activates until the appliance reaches the empty level, or for five minutes, whichever comes first.
- E38: Air trap clogged error
- The water level remains unchanged for at least 30 seconds during drum rotations, causing this alarm to activate.
Causes:
- Defective water inlet valve.
- Blocked/dirty filter.
- Blocked drain pipe.
- Defective drain pump.
- Leaking air trap system (due to pinholes in the pressure hose)
- Clogged air trap system.
- Clogged pressure sensor hose.
- Defective pressure switch or sensor.
- Broken motor belt or tachometer wiring.
- Defective main board.
Solutions:
- Ensure that the water faucet is open.
- Adjust the water pressure.
- Clean the water inlet valve filter.
- Check the wire harness connection between the valve and the main board.
- Check the water valve resistance.
- Remove and clean the drain filter from any foreign objects.
- Check that the drain hose is correctly positioned to avoid siphoning.
- Check the draining system.
- Check the drain pump wire harness connection.
- Check the drain pump resistance.
- Clean the air trap of any foreign material.
- Replace the air trap hose if it causes leaks.
- Check the pressure switch wire harness.
| Electric part name | Voltage value: +5v and GND | Frequency value: GND and OUT |
|---|---|---|
| Pressure switch | +5Vdc | ~ 44 – 36 Hz |
- Check the tachometer wire connections.
- If an error occurs, reset the main board by clearing the error history.
- If the error still occurs, replace the pressure switch.
- If the error persists, consider replacing the main board.
E41: Door Open timeout error
This E40/E41 error occurs when either the door locking timeout has been exceeded or the door has been opened. The behavior of the machine varies depending on the type of door lock.
- For instantaneous door locks, the timeout is 6 seconds.
- For traditional door locks, the timeout is 20 seconds.
- For instantaneous door locks with an internal micro switch, an alarm appears immediately due to the presence of the micro switch that detects if the door is opened.
Related error codes:
- E42: Door Lock Assembly Error
- This error occurs when the door remains closed even when an opening has been requested, such as at the end of a cycle. Once again, the behavior of the machine varies depending on the type of door lock.
- For instantaneous door locks, the machine will try to unlock the door five times. Only after the last attempt will the alarm appear.
- For traditional door locks, the alarm appears after a timeout of 4 minutes and 15 seconds.
- This error occurs when the door remains closed even when an opening has been requested, such as at the end of a cycle. Once again, the behavior of the machine varies depending on the type of door lock.
- E43: Door Lock TRIAC error
- This error occurs when there is an incongruent situation between the sensing of the TRIAC that drives the door lock device and the output given by the microprocessor.
- E44: Door-Closed Sensing Error
- This error occurs when the door-close sensing is not functioning properly. To prevent any further safety risks, a safety drain cycle is performed before stopping the appliance and opening the door.
- E45: Door Lock TRIAC Sensing error
- This error occurs when the sensing of the door lock TRIAC gives the microprocessor a signal outside of the limits.
Causes:
- An overloaded washer prevents the door from closing.
- Faulty door latch
- Faulty wiring.
- Defective door lock device.
- There is current leakage between the heater element and the ground.
- Defective main board.
Solutions:
- Check the wiring harness connection between the door lock and main board.
- Use an ohmmeter to check the door lock resistance.
| Electric part name | Ohmic value |
|---|---|
| Door lock solenoid | ~ 0.7–1.4 KΩ |
| Solenoid PTC’s | ~ 55 – 90 Ω @ 120 Vac | ~ 270 Ω @ 220 Vac |
- If an error occurs, reset the main board by clearing the error history.
- Check the main board and replace it if necessary.
E51: Motor TRIAC short circuit
This error indicates a mismatch between the TIAC that drives the motor and the output signal from the microprocessor.
Related error codes:
- E52: No tachometer signal error.
- This error occurs when the tachometer signal is weak or missing.
- E53: Motor TRIAC sensing error.
- The microprocessor receives an out-of-range signal from the motor’s TRIAC feedback.
- E54: Motor direction relay error.
- The motor’s TRIAC feedback detects an excessively high voltage reading.
- E57: Inverter current trip error.
- A sudden spike in inverter current may result from a short circuit between the motor phases or a faulty control board.
- E58: Inverter overcurrent error
- An abnormal surge in motor phase currents due to an overload or other issue.
- E59: Inverter not following.
- This error occurs when the tachometer fails to provide a signal for three seconds after a new speed target is set, especially during motor start-up.
Causes:
- Faulty motor wiring
- Defective tachometer.
- Faulty inverter
- Faulty motor.
- Abnormal working condition of the motor control board.
Solutions:
- Check the wire harness between the main board and motor control board “inverter board”.
- Inspect the wire harness between the motor and motor control board.
- Verify the wire harness between the tachometer and motor control board.
- Test the motor using a multimeter.
| Electric part name | Ohmic value: UV = VW = WU |
|---|---|
| Motor | ~ 5 Ω |
- Test the tachometer using a multimeter.
- To measure the resistance between the Tacho terminals, rotate the rotor of the motor manually and ensure that the reading falls within the range of approximately 0.1 to 1.2 ohms.
- Check the motor control board.
- Inspect the main board.
E5A: IGBT overheating error
This error occurs when the heat sink temperature exceeds 88°C.
Related error codes:
- E5B: IGBT under-voltage error (same as E5H).
- This error occurs when the DC bus voltage drops below 175V due to bad wiring or an out-of-range mains supply.
- E5C: IGBT over-voltage error.
- This error occurs when the DC bus voltage goes above 430 volts.
- E5D: Inverter unknown message error.
- This error is triggered when the inverter cannot receive or transmit a message for over 2 seconds, usually due to communication wiring issues or electronic damage.
- E5E: Inverter and main board communication failure
- This error indicates communication issues between the inverter control board and the main board.
- E5F: Inverter fault alarm
- This error appears after five hardware reset attempts within a normal cycle, caused by continuous requests for configuration parameters.
Causes:
- High power line voltage.
- Faulty wiring.
- Communication wiring problems.
- Noisy transmission line.
- Defective inverter or main board.
Solutions:
- Let the washer cool for 20 minutes and check the input voltage.
- Inspect the wire harness connection between the main board and the inverter board.
- Replace the inverter board if necessary.
- Replace the main board if necessary.
E61: Water heating timeout error
E61 is an error code that indicates insufficient heating during a washing cycle or exceeding the water heating timeout.
Related error codes:
- E62: Water overheating error.
- This error code indicates overheating during the washing cycle, with the water temperature exceeding 88°C for more than 5 minutes.
- E66: Heater relay error.
- E66: This error code indicates a failure in the heating element relay, where there is an incongruent situation between the heater relay sensing and the status of the heater neutral relay.
- E68: Ground leakage error.
- E68: This error code is related to ground current leakage, where the voltage value read by heater relay sensing is out of range. This can happen if there is ground-current leakage through the heating element or other components.
- E69: Heating element opened error.
- E69: This error code occurs when the voltage value read by the heater relay sensing is out of range during the execution of the cycle and the heating element is not powered.
- E6A: Heater relay sensing error.
- E6A: This error code is related to a failure in the sensing of the heater relay, giving the microprocessor a signal that is out of range.
Causes:
- Faulty wiring.
- There is current leakage between the wash heater element and the ground.
- There is current leakage between the wash/drying heater element and the ground.
- A defective washing NTC
- faulty wash heating element (with the thermo-fuse opened).
- A defective washing heater element.
- A main board defect can also cause these errors.
Solutions:
- Check the wire harness connections between the heater and the main board.
- Check the resistance value between both heater terminals and the washer body to ensure it gives an open circuit reading.
- Check the NTC sensor resistance.
| Electric part name | Temperature | Ohmic value |
|---|---|---|
| NTC thermistor | 30°C | 86°F | ~ 3.95 KΩ |
- Check the heating element resistance.
| Electric part name | Ohmic value |
|---|---|
| Heater Assy | ~ 14 – 16 Ω @ 120 Vac | ~ 36 Ω @ 220 Vac |
- Check the main board by clearing the error history if an error occurs.
- Check and replace the main board if necessary if the error still persists.
E71: Water NTC error
E71 is an error code that indicates a failure in the water NTC sensor. This is caused by the voltage value read on the NTC sensor being out of limits, which means that the NTC sensor is either in an open circuit or in a short circuit.
Related error codes:
- E72: Output drying NTC error.
- E73: Input drying NTC error.
- E74: water NTC in the wrong position.
- This occurs when the water temperature does not increase.
Causes:
- Damaged wiring.
- Calcium deposits in the wash heating sensor or heater assembly
- Defective washing NTC
- Output: drying NTC.
- Input drying NTC
- Badly positioned washing NTC sensor
- Faulty NTC sensor.
- Defective main board.
Solutions:
- Check the NTC sensor wire harness
- Clean the sensor using a suitable cleaning solution.
- Check the NTC sensor resistance using a multimeter
| Electric part name | Temperature | Ohmic value |
|---|---|---|
| NTC thermistor | 30°C | 86°F | ~ 3.95 KΩ |
- Check and replace the main board if necessary.
E84: Recirculation pump TRIAC sensing error
Error code E84 indicates a sensing failure of the recirculation pump TRIAC. This means that the sensing of the TRIAC that drives the recirculation pump is giving the microprocessor a signal that is outside of the limits.
Related Error code:
- E85: Recirculation pump TRIAC error.
- Error code E85 indicates an incongruent situation between the sensing of the TRIAC that drives the drain pump and the output given by the microprocessor.
Causes:
- Faulty wiring.
- The recirculation pump is malfunctioning due to a short circuit in the winding coil.
- Faulty main board
Solutions:
- Check the recirculation pump wire harness and resistance using a multimeter.
| Electric part name | Ohmic value |
|---|---|
| Recirculation pump | ~ 28 Ω @ 120 Vac | ~ 190 Ω @ 220 Vac |
- If necessary, you may need to replace the main board.
E83: Wrong selector reading error
The error code E83 indicates that there is a problem with the selector reading, meaning that the value of the selector position code is not supported by the configuration data.
Related error codes:
- E86: Selector table configuration error.
- E86, which is caused by an incorrect configuration of the user interface.
- E87: User Interface microcontroller fault
- E87, which is caused by a damaged user interface microcontroller.
Causes:
- Wrong or missing selector configuration data on the UI microprocessor
- A defective user interface.
- faulty main board.
Solutions:
- You should check and replace the faulty component, whether it be the selector, user interface board, or main board.
E91: Communication problem between the user interface and main board
Related Error codes:
- E92: Protocol communication problem between the user interface and main board due to incongruence.
- E93: Incorrect configuration of the appliance.
- E94: Incorrect configuration of washing cycles
- E97: Incongruence between the program selector and cycle configuration
- E98: Incongruence between the protocol communication of the inverter and main board
Causes:
- Faulty wiring harness connectors
- Faulty user interface board.
- Faulty main board.
- Faulty inverter board.
Solutions:
- Check the wiring.
- If an error occurs, reset the main board by clearing the error history.
- Check and replace the UI if necessary.
- Check and replace the main board if needed.
- Check and replace the inverter board if necessary.
E9C: Configuration fault in the User Interface
Indicates incorrect or missing configuration.
Related error codes:
- E9E: A touch screen fault in the user interface indicates that the touch display is not functioning.
- EH1 (same as EB1): power supply frequency outside of limits indicates that the power supply frequency is either lower or higher than the configured values.
- EH2 (same as EB2): A high power supply voltage indicates that the main board senses an input voltage value that is greater than the configured value.
- EH3 (same as EB3): low power supply voltage indicates that the main board senses an input voltage value that is lower than the configured value.
- EHE (same as EBE): Relay failure in the inverter or main board indicates a discrepancy between the safety relay sensing and the inverter relay status.
- EHF (same as EBF): Failure in inverter relay sensing indicates that the microprocessor is always receiving an input voltage value of either 0V or 5V.
Solutions:
- Check the input voltage.
- If an error occurs, reset the main board by clearing the error history.
- Check and replace the UI if necessary.
- Check and replace the main board if needed.
- Check and replace the inverter board if necessary.
EF1: Filter clogged warning
Draining issues: the virtual level remains full after the set time.
Related error codes:
- EF1: Filter clogged warning.
- Draining issues: the virtual level remains full after the set time.
- EF2: Foam detection warning
- The virtual level is full during the spin phase at the end of the wash cycle.
EF5: Unbalanced load alert
The appliance skipped the final spin phase due to a high, unbalanced load warning.
EF6: Machine protection check failure; safety reset activated
HO SE: Hose Connection Reversed Error (Same as HO 5E, H0 5E, and H0 SE)
This error occurs when the washer senses that the inlet hoses have been installed incorrectly, with the hot water supply connected to the cold water inlet and vice versa. The display panel will show “HO SE”. To fix this issue, turn off both water supply valves, switch the hoses to their correct inlets, and then press the cancel button to reset the appliance.
SU dS: Over suds protection error (Same as Error Code 5U d5, SU D5, 5U DS)
If the appliance detects an excessive amount of suds during a wash cycle, the display will show “SU dS” to indicate the oversudsing error. To clear the error code, press the cancel button, and the washing machine will continue to rinse until the suds are removed.
If the SU D5 error code persists, it’s likely because of a blockage in the air trap aka air chamber or drain pump hose elbow aka sump hose. Cleaning these components should eliminate the error.
Electrolux Washing Machine Test Mode
To access the diagnostic mode on your machine, you need to perform the following steps:
Begin by turning on the machine using the power button. Set the cycle to normal, and then press the start button to initiate the process. Once the cycle is set, turn off the machine by pressing the power button. After a few seconds, turn the machine back on by pressing the power button again. Within 7 seconds, press and hold down the temperature, set, and/or select buttons simultaneously for 3 seconds. You will know that the test mode has been activated when the LEDs start blinking in sequence.
To navigate through the tests:
Rotate the knob in a clockwise direction.
| Test Cycle | Function behavior |
|---|---|
| OO | display checking. |
| O1 | door lock ASSY and hot inlet valve checking. |
| O2 | door lock, and bleach inlet valve checking. |
| O3 | door lock, bleach, and cold inlet valve checking |
| O4 | door lock and pre-wash inlet valve checking. |
| O5 | After you open the door, the door unlock status should be checked, and the drum light should be turned on. |
| O6 | heater and motor drive checking |
| O7 | Recirculation pump checking |
| O9 | Drain pump checking |
| 10 | all water valve testing. |
| 11 | Error history: To clear the error code from the control panel, simply press and hold the temperature and set buttons, or the temperature and select buttons, simultaneously for a period of three seconds. |
How to exit from the test mode:
- Method 1: Turn off the washer.
- Method 2: Unplug the washer.
Conclusion:
Being aware of common Electrolux washing machine error codes can save you time and money in the long run. By familiarizing yourself with these codes, you can quickly identify any issues that may arise and take appropriate action to fix them.
Find out more about Electrolux products error codes. Learn more today.
