Hoover washing machine error codes explained!
Here are common error codes that may appear on a Hoover washer, along with an explanation of what they mean and possible solutions:
Hoover Washing Machine Error Codes
Remember to always unplug the washer and exercise caution when attempting any repairs.
Error 1 or E01: Door lock error
This E01 error indicates a problem with the door lock closing.
Causes:
- Damaged wiring and/or connections.
- Faulty door safety lock assembly
- Mechanical issue between the door hook and door lock assembly.
- Faulty main board
Solutions:
- Check the wiring harness connector.
- Check the door lock assembly.
| Electric part name | Ohmic value |
|---|---|
| Door lock with delayed opening function | ~ 980 Ω @ PTC 25°C |
| Door lock with an instant opening function. | ~ 250 Ω @ Solenoid 25°C |
- Check and replace the main board, if necessary.
Error 2 or E02: solenoid valve error
This E02 error indicates a water loading problem.
Causes:
- Damaged wiring and/or connections.
- The water supply tap is closed.
- Frozen water supply during the winter season.
- The water supply hose may be experiencing a restriction in water flow due to kink, entrapment, or clogging at the filter screen.
- Defective solenoid valve.
- Damaged main board.
Solutions:
- Make sure the water supply tap is open.
- Make sure the water supply hose isn’t bent, kinked, or trapped.
- Make sure the water inlet valve filter screen is clean.
- Check the solenoid valve.
| Electric part name | Ohmic value |
|---|---|
| Water inlet valve | 3.8 KΩ |
- Check and replace the main board, if necessary.
Error 3 or E03: Drain pump error
This E03 error indicates a problem with draining water.
Causes:
- Damaged harness connection
- A clogged drain filter or drain hose is kinked or trapped
- Clogged house drainage system
- Faulty drain pump
- Faulty main board
Solutions:
- Make sure the drain filter is clean.
- Make sure the drain hose isn’t bent, kinked, or trapped.
- Check the drain pump resistance with a multimeter.
| Electric part name | Ohmic value |
|---|---|
| Drain pump | ~ 180 Ω |
- Check and replace the main board, if necessary.
Error 4 or E04: water overfilling error
This E04 error indicates a problem with the water level detection.
Causes:
- Damaged pressure switch harness.
- A faulty water inlet valve stuck open.
- Damaged water level sensor hose.
- Clogged or many SUDs in the pressure switch air chamber
- Faulty water level sensor assembly
- Damaged main board.
Solutions:
- Make sure the wiring harness is good.
- Check the water level sensor hose for air leakage.
- Clean the pressure air chamber.
- Check the pressure switch and replace it if necessary.
- Check and replace the main board, if necessary.
Error 5 or E05: NTC probe error
This E05 error indicates the sensor circuit is open or closed.
Causes:
- Damaged harness connection.
- Faulty NTC temperature
- Faulty main board
Solutions:
- Check the wire connection between the NTC and main board.
- Check the resistance of the NTC.
| Electric part name | Temperature | Ohmic Value |
|---|---|---|
| NTC sensor | 25°C/77°F | ~ 19.5 kΩ |
- Check the main board.
Error 6 or E06: Unbalanced load error
This E06 error appears when the customer is washed with an unbalanced load.
Causes:
- Clothes loaded incorrectly.
- Faulty EEPROM.
Solutions:
- Provide explanations and suggestions about the loading mode.
- If the error still occurs, replace the main board.
Error 7 or E07: Door lock blocked error
The E07 code typically indicates a problem with the door lock mechanism or a related component. This could mean the door isn’t closing or locking properly, or the sensor isn’t detecting it correctly.
Causes:
- Damaged harness
- Faulty 3-phase motor, “BLDC motor”
- Faulty main board
Solutions:
- Check the door lock and the associated wiring and connections. (locked in position “closure”).
- Check that the motor does not have leakage from the earth.
- Verify that the inductor coupled to the three-phase motor does not leak from the earth.
- Check the BLDC motor using your multimeter.
| Electric part name | Ohmic value between phases: X, Y and Z |
|---|---|
| BLDC motor | ~ 4 – 7 Ω |
- Perform a visual check of the three-phase electronic card, making sure that there are no damaged components.
Error 8 or E08: Motor tachometer error (Same as Error 17 or E17 error)
This E08 error appears when an abnormal motor speed is detected.
Causes:
- Damaged harness
- Faulty tachometer
- Faulty main board
Solutions:
- Check the wire connection between the Tacho and main board.
- Check whether the motor connector is bent or not properly connected.
- Check if laundry or foreign bodies are blocking the motor or drum rotation.
- Check the resistance of the tachometer.
| Electric part name | Ohmic value |
|---|---|
| CESET tri-phase Motor tachometer | ~ 118 Ω |
| WELLING Tri-Phase Motor tachometer | ~ 69 Ω |
- Check and replace the main board, if necessary.
Error 9 or E09: Motor TRIAC error for universal models or Motor IGBT error for BLDC models
This E09 error indicates the TRIAC circuit is open or closed.
Causes:
- Faulty motor TRIAC
- Faulty-motor IGBT is also known as IPM.
Solutions:
- Before replacing the main board, you must check the tachometer for short circuits.
Error 11 or E11: Drying sensor error
This E11 error indicates the drying sensor circuit is open or closed.
Causes:
- Damaged wire connection.
- Faulty safety thermostat.
- Faulty NTC sensor
- Faulty main board
Solutions:
- Check the wire connection between the NTC sensor and the main board.
- Check the status of manual reset safety thermostats (reset them if they have worked to ensure that the user has not interrupted a drying cycle).
- Check the drying NTC sensor:
| Electric part name | Temperature | Ohmic value |
|---|---|---|
| Drying NTC sensor | 25°C/298°K | 48.5 KΩ |
- Check the main board and replace it if necessary.
Error 12 or E12: Drying system error
This E12 error appears when abnormal heating is detected.
Solutions:
- Check the wire connection between:
- The drying heater and the main board
- The safety thermostat, TOC, and the main board
- Check the status of manual reset safety thermostats.
- Check the drying heater.
- Check the main board.
Error 13 or E13: Communication between U.I board and main board error
This E13 error appears when an abnormal signal between the U.I. and main board is detected.
Solutions:
- Check the wire connection between:
- The user interface board and the main board
- Check the user interface board and replace it if necessary.
- Check the main board and replace it if necessary.
Error 15 or E15: Empty EEPROM error
This E15 error indicates the EEPROM is corrupted. Sometimes the E15 error could be shown incorrectly, even if the NTC wash sensor is open or shorted.
Solutions:
- Check the main wash heater NTC sensor.
- Replace the main board.
Error 16 or E16: Heating element error
This E16 error indicates the heater assembly circuit is open or closed.
Solutions:
- Check the wire harness connection.
- Check the heater assembly with a multimeter.
| Electric part name | Ohmic value |
|---|---|
| Heater assembly | ~ 23–30 Ω |
- Check the main board and replace it if necessary.
Error 18 or E18: Power frequency error
Solutions:
- Check the power cord voltage and frequency.
- Check the main board and replace it if necessary.
Error 19 or E19: NFC tag error
Solutions:
- Check the NFC module.
- Check your smart phone’s NFC settings.
- Check the user interface and replace it if necessary.
- Check the main board and replace it if necessary.
Error 20 or E20: APS error (Same as Error 21 or E21 error)
Solutions:
- Check the wire connection between:
- The pressure switch and the main board
- Click here to learn more about E20 and/or E21 errors.
- Check the pressure switch.
- Check the main board and replace it if necessary.
Error 22 or E22: Main wash heater error
Solutions:
- Check the wire connection between:
- The heater and the mainboard
- Check the correct ohmic value of the heater or that it is not disconnected.
| Electric part name | Ohmic value |
|---|---|
| Heater assembly | 28 Ω |
- Check the main board and replace it if necessary.
Key led indicator: control lock notification
- To activate or deactivate the child lock setting: Press and hold the “TEMPERATURE SELECTION” and “SPIN SELECTION” buttons simultaneously for 3 seconds.
The Control lock setting differs from one washer to another, which is why you should always check the Hoover user manual.
I am a master Appliance Repair technician with over 35 years of experience in the field. I am passionate about helping people troubleshoot their appliances and fix common problems. My website, appliancemode.com, provides a wealth of information on troubleshooting common appliance issues and deciphering error codes. This website aims to empower people to tackle appliance repairs themselves and save money on service calls.
