Hoover washing machine error codes explained!
Here are common error codes that may appear on a Hoover washer, along with an explanation of what they mean and possible solutions:
Hoover Washing Machine Error Codes
Remember to always unplug the washer and exercise caution when attempting any repairs.
Error 1 or E01: Door lock error
This E01 error indicates a problem with the door lock closing.
Causes:
- Damaged wiring and/or connections.
- Faulty door safety lock assembly
- Mechanical issue between the door hook and door lock assembly.
- Faulty main board
Solutions:
- Check the wiring harness connector.
- Check the door lock assembly.
| Electric part name | Ohmic value |
|---|---|
| Door lock with delayed opening function | ~ 980 Ω @ PTC 25°C |
| Door lock with an instant opening function. | ~ 250 Ω @ Solenoid 25°C |
- Check and replace the main board, if necessary.
Error 2 or E02: solenoid valve error
This E02 error indicates a water loading problem.
Causes:
- Damaged wiring and/or connections.
- The water supply tap is closed.
- Frozen water supply during the winter season.
- The water supply hose may be experiencing a restriction in water flow due to kink, entrapment, or clogging at the filter screen.
- Defective solenoid valve.
- Damaged main board.
Solutions:
- Make sure the water supply tap is open.
- Make sure the water supply hose isn’t bent, kinked, or trapped.
- Make sure the water inlet valve filter screen is clean.
- Check the solenoid valve.
| Electric part name | Ohmic value |
|---|---|
| Water inlet valve | 3.8 KΩ |
- Check and replace the main board, if necessary.
Error 3 or E03: Drain pump error
This E03 error indicates a problem with draining water.
Causes:
- Damaged harness connection
- A clogged drain filter or drain hose is kinked or trapped
- Clogged house drainage system
- Faulty drain pump
- Faulty main board
Solutions:
- Make sure the drain filter is clean.
- Make sure the drain hose isn’t bent, kinked, or trapped.
- Check the drain pump resistance with a multimeter.
| Electric part name | Ohmic value |
|---|---|
| Drain pump | ~ 180 Ω |
- Check and replace the main board, if necessary.
Error 4 or E04: water overfilling error
This E04 error indicates a problem with the water level detection.
Causes:
- Damaged pressure switch harness.
- A faulty water inlet valve stuck open.
- Damaged water level sensor hose.
- Clogged or many SUDs in the pressure switch air chamber
- Faulty water level sensor assembly
- Damaged main board.
Solutions:
- Make sure the wiring harness is good.
- Check the water level sensor hose for air leakage.
- Clean the pressure air chamber.
- Check the pressure switch and replace it if necessary.
- Check and replace the main board, if necessary.
Error 5 or E05: NTC probe error
This E05 error indicates the sensor circuit is open or closed.
Causes:
- Damaged harness connection.
- Faulty NTC temperature
- Faulty main board
Solutions:
- Check the wire connection between the NTC and main board.
- Check the resistance of the NTC.
| Electric part name | Temperature | Ohmic Value |
|---|---|---|
| NTC sensor | 25°C/77°F | ~ 19.5 kΩ |
- Check the main board.
Error 6 or E06: Unbalanced load error
This E06 error appears when the customer is washed with an unbalanced load.
Causes:
- Clothes loaded incorrectly.
- Faulty EEPROM.
Solutions:
- Provide explanations and suggestions about the loading mode.
- If the error still occurs, replace the main board.
Error 7 or E07: Door lock blocked error
The E07 code typically indicates a problem with the door lock mechanism or a related component. This could mean the door isn’t closing or locking properly, or the sensor isn’t detecting it correctly.
Causes:
- Damaged harness
- Faulty 3-phase motor, “BLDC motor”
- Faulty main board
Solutions:
- Check the door lock and the associated wiring and connections. (locked in position “closure”).
- Check that the motor does not have leakage from the earth.
- Verify that the inductor coupled to the three-phase motor does not leak from the earth.
- Check the BLDC motor using your multimeter.
| Electric part name | Ohmic value between phases: X, Y and Z |
|---|---|
| BLDC motor | ~ 4 – 7 Ω |
- Perform a visual check of the three-phase electronic card, making sure that there are no damaged components.
Error 8 or E08: Motor tachometer error (Same as Error 17 or E17 error)
This E08 error appears when an abnormal motor speed is detected.
Causes:
- Damaged harness
- Faulty tachometer
- Faulty main board
Solutions:
- Check the wire connection between the Tacho and main board.
- Check whether the motor connector is bent or not properly connected.
- Check if laundry or foreign bodies are blocking the motor or drum rotation.
- Check the resistance of the tachometer.
| Electric part name | Ohmic value |
|---|---|
| CESET tri-phase Motor tachometer | ~ 118 Ω |
| WELLING Tri-Phase Motor tachometer | ~ 69 Ω |
- Check and replace the main board, if necessary.
Error 9 or E09: Motor TRIAC error for universal models or Motor IGBT error for BLDC models
This E09 error indicates the TRIAC circuit is open or closed.
Causes:
- Faulty motor TRIAC
- Faulty-motor IGBT is also known as IPM.
Solutions:
- Before replacing the main board, you must check the tachometer for short circuits.
Error 11 or E11: Drying sensor error
This E11 error indicates the drying sensor circuit is open or closed.
Causes:
- Damaged wire connection.
- Faulty safety thermostat.
- Faulty NTC sensor
- Faulty main board
Solutions:
- Check the wire connection between the NTC sensor and the main board.
- Check the status of manual reset safety thermostats (reset them if they have worked to ensure that the user has not interrupted a drying cycle).
- Check the drying NTC sensor:
| Electric part name | Temperature | Ohmic value |
|---|---|---|
| Drying NTC sensor | 25°C/298°K | 48.5 KΩ |
- Check the main board and replace it if necessary.
Error 12 or E12: Drying system error
This E12 error appears when abnormal heating is detected.
Solutions:
- Check the wire connection between:
- The drying heater and the main board
- The safety thermostat, TOC, and the main board
- Check the status of manual reset safety thermostats.
- Check the drying heater.
- Check the main board.
Error 13 or E13: Communication between U.I board and main board error
This E13 error appears when an abnormal signal between the U.I. and main board is detected.
Solutions:
- Check the wire connection between:
- The user interface board and the main board
- Check the user interface board and replace it if necessary.
- Check the main board and replace it if necessary.
Error 15 or E15: Empty EEPROM error
This E15 error indicates the EEPROM is corrupted. Sometimes the E15 error could be shown incorrectly, even if the NTC wash sensor is open or shorted.
Solutions:
- Check the main wash heater NTC sensor.
- Replace the main board.
Error 16 or E16: Heating element error
This E16 error indicates the heater assembly circuit is open or closed.
Solutions:
- Check the wire harness connection.
- Check the heater assembly with a multimeter.
| Electric part name | Ohmic value |
|---|---|
| Heater assembly | ~ 23–30 Ω |
- Check the main board and replace it if necessary.
Error 18 or E18: Power frequency error
Solutions:
- Check the power cord voltage and frequency.
- Check the main board and replace it if necessary.
Error 19 or E19: NFC tag error
Solutions:
- Check the NFC module.
- Check your smart phone’s NFC settings.
- Check the user interface and replace it if necessary.
- Check the main board and replace it if necessary.
Error 20 or E20: APS error (Same as Error 21 or E21 error)
Solutions:
- Check the wire connection between:
- The pressure switch and the main board
- Click here to learn more about E20 and/or E21 errors.
- Check the pressure switch.
- Check the main board and replace it if necessary.
Error 22 or E22: Main wash heater error
Solutions:
- Check the wire connection between:
- The heater and the mainboard
- Check the correct ohmic value of the heater or that it is not disconnected.
| Electric part name | Ohmic value |
|---|---|
| Heater assembly | 28 Ω |
- Check the main board and replace it if necessary.
Key led indicator: control lock notification
- To activate or deactivate the child lock setting: Press and hold the “TEMPERATURE SELECTION” and “SPIN SELECTION” buttons simultaneously for 3 seconds.
The Control lock setting differs from one washer to another, which is why you should always check the Hoover user manual.
Find out more about HOOVER product error codes. Learn more today.
