Welcome to our comprehensive guide on resolving the Samsung washing machine 5C or 5E error code. If your trusty appliance is flashing these codes, fear not—we’ve got you covered. In this blog post, we’ll diagnose the 5C/5E problem quickly with our simple troubleshooting checklist, then reveal the easy fix that often resolves this error code.

Samsung Washing Machine 5C or 5E Error Code Explained
Samsung Washing Machine 5C or 5E Error Code Explained!

Ready to conquer the 5C/5E code? Learn how to repair your Samsung washing machine right now in ‘How to Fix Samsung Washing Machine 5C or 5E Error Code’

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The Samsung Washing Machine 5C or 5E Error Code: A Comprehensive Guide to Troubleshooting and Solutions

Drainage Issue Alert: Understanding the 5C/5E Error Code on Your Samsung Washing Machine

The 5C or 5E error code on your Samsung washing machine is a clear indicator of a drainage issue. This particular fault is often referred to as a drain-pump error.

What it signals:

  • The washer is struggling to empty the water from the drum within the expected 6–8 minutes.
  • This typically points to a blockage or issue within the drainage system.

Applies to:

  • Both top-load and front-load Samsung washing machines

Common causes:

  • Clogged drain pump filter (the most frequent culprit)
  • Kinked or obstructed drain hose
  • Faulty wiring harness
  • Malfunctioning drain pump
  • Main control board problem

Fixing the Samsung washing machine 5C or 5E error code

Here’s what you can do to fix the 5C/5E error code with solutions:

1. Address Drain Hose Issues:

  • If connected to a standpipe:
  • Ensure the hose is correctly positioned and secured with hose clips.
  • Maintain a minimum height of 60 cm (24 inches) above the floor.
  • Verify that the standpipe fully covers the drain hose.
  • Keep no more than 15 cm (5.9 inches) of the hose inside the standpipe.
  • Straighten any kinks or bends in the drainpipe.
  • If connected to a spigot:
  • Remove any blanking plugs.
  • Firmly push the drain hose onto the spigot.
  • Secure the hose clip tightly (if applicable).
  • Eliminate any kinks or bends in the drainpipe.

2. Clean the drain pump filter:

  • Locate the small access door at the front of the washer.
  • Place a towel and a shallow dish near it to collect water.
  • Open the access door (pressing firmly or using a slotted screwdriver, depending on the model).
  • Pull out the emergency drain hose and drain water into the dish.
  • Rotate the drain filter counterclockwise to remove it.
  • Clean any debris from the filter using warm water.
  • Wipe the drain pump filter recess with a damp cloth.
  • Reinstall the filter and close the access door.

3. Check the wiring harness:

  • Inspect the wiring harness for any signs of damage, loose connections, or corrosion.
  • Pay close attention to the wires connected between the main board and the drain pump.
  • Repair or replace any damaged wiring as needed.

4. Test the drain pump:

  • Use a multimeter to measure the drain pump’s motor resistance.
  • The expected resistance values are:
    • 13~18 ohms at 120 volts AC
    • 120~180 ohms at 220 volts AC
  • If the reading is outside these ranges, the drain pump likely needs replacement.
Checking Drain Pump Resistance to Troubleshoot Samsung Washer 5C/5E Errors
Checking Drain Pump Resistance to Troubleshoot Samsung Washing Machine 5C or 5E Error Code

5. Check the Main Control Board (if necessary):

  • Activate the test mode on your washer.
  • Scroll to the spin and/or drain pump test.
  • Measure the voltage output of the drain pump motor.
  • It should read 120 volts (or 220 volts, depending on your region).
  • If the voltage is missing, the main control board may need replacement.

Conclusion

The 5C or 5E error code on your Samsung washing machine points to a drainage problem, known as a drain pump error. Whether you have a top-load or front-load washer, this issue arises when the drum fails to empty within 6 to 8 minutes.

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