How to Fix Samsung Washing Machine 5C or 5E Error Code

In this guide, we’ll explain the Samsung washing machine 5C or 5E error code, what it means, its common causes, and how to fix it.

The Samsung Washing Machine 5C or 5E Error Code: A Comprehensive Guide to Troubleshooting and Solutions

Drainage Issue Alert: Understanding the 5C/5E Error Code on Your Samsung Washing Machine

The 5C (sometimes displayed as 5E) error code indicates that the washer is experiencing a drainage problem. The control board has detected that the water is not draining from the tub within the expected time.

Here’s a breakdown of what this error means and what you can do:

What it signals:

• The washer is struggling to empty the water from the drum within the expected 6–8 minutes.
• This typically points to a blockage or issue within the drainage system.

Applies to:

• Both top-load and front-load Samsung washing machines

Common causes:

• Clogged drain pump filter (the most frequent culprit)
• Kinked or obstructed drain hose
• Faulty wiring harness
• Malfunctioning drain pump
• Main control board problem

Fixing the Samsung washing machine 5C or 5E error code

Here’s what you can do to fix the 5C/5E error code with solutions:

1. Address Drain Hose Issues:

• If connected to a standpipe:
• Ensure the hose is correctly positioned and secured with hose clips.
• Maintain a minimum height of 60 cm (24 inches) above the floor.
• Verify that the standpipe fully covers the drain hose.
• Keep no more than 15 cm (5.9 inches) of the hose inside the standpipe.
• Straighten any kinks or bends in the drainpipe.

• If connected to a spigot:
• Remove any blanking plugs.
• Firmly push the drain hose onto the spigot.
• Secure the hose clip tightly (if applicable).
• Eliminate any kinks or bends in the drainpipe.

2. Clean the drain pump filter:

• Locate the small access door at the front of the washer.
• Place a towel and a shallow dish near it to collect water.
• Open the access door (pressing firmly or using a slotted screwdriver, depending on the model).
• Pull out the emergency drain hose and drain water into the dish.
• Rotate the drain filter counterclockwise to remove it.
• Clean any debris from the filter using warm water.
• Wipe the drain pump filter recess with a damp cloth.
• Reinstall the filter and close the access door.

3. Check the wiring harness:

• Inspect the wiring harness for any signs of damage, loose connections, or corrosion.
• Pay close attention to the wires connected between the main board and the drain pump.
• Repair or replace any damaged wiring as needed.

4. Test the drain pump:

• Use a multimeter to measure the drain pump’s motor resistance.
• The expected resistance values are:
  • 13~18 ohms at 120 volts AC
  • 120~180 ohms at 220 volts AC
• If the reading is outside these ranges, the drain pump likely needs replacement.

Diagnose 5C/5E Errors: Test Samsung Washer Drain Pump Resistance

5. Check the Main Control Board (if necessary):

• Activate the test mode on your washer.
• Scroll to the spin and/or drain pump test.
• Measure the voltage output of the drain pump motor.
• It should read 120 volts (or 220 volts, depending on your region).
• If the voltage is missing, the main control board may need replacement.

Final Thought

The Samsung washing machine 5C or 5E error code indicates that the washer is unable to drain water properly. In most cases, the problem is caused by a blocked drain filter, clogged drain hose, obstructed pump, or faulty drain pump. By cleaning the drain system and inspecting the pump and hoses, you can usually resolve the error and restore normal washer operation.