Whirlpool Washing Machine Error Codes

Solutions:

• Remove the load, clear the error code, and restart “Clean Washer Cycle”.

Causes:

• The customer used too much detergent
• Not using HE detergent
• Failure can also happen due to reduced performance of drainage system
• Clogged air chamber
• The pressure sensor hose is kinked and leaking

Solutions:

Cause:

• You may have cold water inlet hose connected to hot water faucet

Solutions:

• The cold water supply hose might be connected to the hot water tap. Please double-check the connections and switch them if necessary.
• Check the NTC sensor resistance using an ohmmeter.

• Check the main board; you may have a heater relay stuck in a closed position, and replace it if necessary.

Solutions:

• Clear up the error code.
• If the customer complains about no or poor spinning performances, then:
  • Verify the type and amount of the load. A single or a few large pieces are impossible to balance.
    • Instruct customer.
• Check and replace the main board if necessary.

Solutions:

• Disconnect the appliance, wait for 2 minutes, and reconnect to the power supply. In the meantime, check the outlet voltage, and then restart the appliance.
• If the error still occurs, replace the main board.

Solutions:

• Check the main voltage supply.
• If the error still occurs, replace the motor control board.
• If the error persists, replace the main board.

Solutions:

• Replace the main board.

Causes:

• Faulty harness connection
• Corrupted firmware
• Faulty main board
• Faulty user interface

Solutions:

• Check the wire harness connector between user interface and main board
• Replace the main board.
• If the error still occurs, replace the user interface

Solutions:

• Check if the drain pump is running and check for foreign objects in the filter.
• Clean the pump filter and drain hose. Clear up the error and restart the appliance; if F3E1 appears again, move on to the next step.
  • If no issue is found, check other points in the hydraulic system, like a blocked air chamber or a blocked pressure switch hose.
• Verify that the pressure switch hose is in good condition and properly connected to the tub and pressure switch.
• Verify that the air chamber is not blocked.
• Check the connection between the pressure switch, control board, and heating element. Anything found on that?
• Check for proper operation of the pressure switch contacts.
• Check and replace, if necessary, the main board.

Solutions:

• Check the wiring and connections between the NTC and main board.
• Check the water NTC resistance:

• If the error still occurs, replace the main board.

Solutions:

• Check the wiring and connections between the NTC and main board.
• Check the dry NTC resistance with your multimeter.

• If the error still occurs, replace the main board.

Solutions:

• Replace the main board.

Solutions:

• Check the proper function of the heater relay.
• Plug connectors correctly.
  • If the harness is defective, then replace it.
• If the heater relay is defective, then replace it and/or the main board.

Solutions:

• Check the wiring connectors to the heater, main board, and pressure switch.
• Fix or replace connectors or wiring; “replace the cable set in case of traces of overheating or damage”.
• Check the resistance of the heater terminals to ground; if it’s grounded, replace the heater, which may cause damage to the control “main” board.
• Check heater resistance using an ohmmeter.

• Rotate the drum and inspect for any contact with the heater. If the heater is damaged or scratched, replace it.
  • Identify and address the cause of contact (e.g., bearing, spider, drum, etc.).
• Inspect the heater connector area for any water traces or corrosion in the flange area, and check for any water leakages.
• Verify that the pressure switch is functioning properly.
• Ensure that the control board is operating correctly.

Solutions:

• Check the rotation of the motor and fan wheel during operation because, during the drying cycle, this defect can occur due to blocking the motor.
• Check the wire harness connection.
• Check fan motor resistance.

• Check the fan blade.
• Check and replace the control board if necessary.

Solutions:

Solutions:

• Check if the door is closed properly.
• Check if there is a mechanical problem with the door lock system “Door and Door Hook.”.
  • Check and replace mechanical parts if necessary.
• Check the harness between the control board and the door lock.
• Check the door lock for a short circuit.
  • Check for water traces on the door lock.
• Checking for deformation on the door can also result in an open circuit in the door lock.
• Check the harness connections for traces of overload or damage.
  • Check and replace the wiring, or fix it if necessary.
• Check the door lock resistance.

• Start the service mode. Does the failure persist?
  • Check control board operation (Does 120V at supply the door lock solenoid?)
  • If yes, replace the door lock.
  • If not, replace the control board.

Solutions:

• If after 5 minutes the door lock has still not been unlocked, push strongly on the door frame. Is it now unlocked?
  • If the answer is no, replace the door lock, check the door hook, check the hinge, and make sure the entire door is centered perfectly.
• Check if the main board cannot switch off the door lock anymore.
  • Close the door and switch ON the appliance press cancel/reset button for more than 3 seconds and switch OFF the appliance Do not press the start button, and inspect if the door gets locked in this condition.
  • If yes, replace the main board.

Explanation:

• A fault is shown under the following circumstances:
  • The START button is pressed while the door is open.
  • The START button is pressed after a pre-set number of consecutive washer cycles without opening the door.
• The control board is unable to properly detect the door switch opening and closing.

Solutions:

• Resolve the error codes displayed on the control board by referring to the troubleshooting steps for F5E1, F5E2, and F5E3.

Solutions:

• Check the harness and/or connections between the control board and motor control unit.
• Check the door switch contact.
• Check the motor resistance using your multimeter.
• Check the motor control unit function and replace it if necessary.
• Check the main board function, and replace it if necessary.

Related error code:

• F6E3: Communication between user interface and control board error

Solutions:

• Clear the error code on the control panel.
• Check the harness and/or connections between the control board and user interface unit.
• Check the user interface unit function and replace it if necessary.
• Check the control board function and replace it if necessary.

Related error codes:

• F7E2: Motor control unit overtemperature error
• F7E3: Motor control unit over-current error
• F7E4: Motor overtemperature error
• F7E8: Motor disconnected error
• F7E9: Motor-locked error
• F7E10: Motor control phase missing error. (Same as F7EA)
• F7E12: Motor overload error (Same as F7EC)

Solutions:

• Check for drum blockage (laundry can block the drum), noise, or friction during drum rotation.
• Check for an overload situation with several consecutive cycles and/or a heavy load and/or a high ambient temperature.
• Check wire harness connections between the motor and control board.
  • Check the harness wires to the motor and/or internal wires for internal intermitted interruption.
• Check the condition of the motor (damages, blocked, bad bearings, loose fit, broken).
• Activation of the thermal protector of the motor due to overload or high ambient temperature (higher than 40°C)
• Disconnect motor plug Control board side and measure motor resistance.

• Check the tachometer resistance using your multimeter.
• Check and replace the control board if necessary.

Solutions:

• If there is no water supply or the steamer valve does not open, this failure code will be displayed
  • Check the water tap, clean the water inlet filter, and make sure to have proper water pressure.
• Check the harness connection between the steamer control unit and the steamer valve.
  • Fix or replace the wiring.
• Check if all hoses are connected without leakage.
  • Fix or replace the hoses.
• Check the functionality of the steamer control unit.
• Check steamer valve resistance using a multimeter.

• Check and replace, if necessary, the main board.

Solutions:

Solutions:

• Check the wiring for proper connection and/or an open circuit.
• Check dispenser motor resistance.

• Check the dispenser switch position.
  • Dose dispenser switch position receiving +5Vdc?
    • If yes, replace the dispenser.
    • If not, replace the main board.

Solutions:

• Check the inlet valve for proper shut-off; if there is a defect, then replace the valve.
• Check the drain hose and make sure it is not plugged or kinked.
• Clean the drain pump filter from foreign objects.
• Check the pressure switch for proper operation.
• Check the air chamber and pressure switch hose for air leakages and replace them if needed.
• Check the wiring between the control board and the float switch.
• Check the float switch for short circuits and water traces.
• This F8E3 error code can also be triggered by a short circuit in the drain pump TRIAC or a pressure switch with a malfunctioning overflow contact that remains closed.
• Clean the drip tray and check the internal hoses, soap dispenser, and below the tub for leakage.
• Possible reason: overfoaming due to too much detergent.
• Fix connections or replace leaking components.
• Verify the pressure switch function, including overflow contact. If the pressure switch is OK, then replace the aqua stop switch.

Solutions:

• Check the inlet valve for proper operation; if it is defective, then replace the water valve.
• Check the wiring between the control board and flowmeter.
• Ensure the flowmeter is receiving +5 volts.
  • If yes, replace it.
  • If not, replace the main board.

Solutions:

• Check the drain pump filter for foreign objects.
• Check the drain hose (inside and outside of the appliance) and equalization tank to see if they’re kinked or blocked.
• Check the eco system for proper functionality, especially eco ball blocking.
  • Clean blocked components.
• Foam or air bubbles can also create this failure behavior.
• Check the electrical connections between the drain pump and the control board.
• Check the electrical resistance of the drain pump.

• Check for proper operation of the pressure switch contacts.
  • Check the air chamber if it is blocked and the pressure hose if it is kinked or blocked.
  • Replace the hose if it is kinked and eliminate blockage.
• Check and replace the main board if necessary.

Solutions:

• Inspect for any potential water leaks that could lead to the shortening of electrical contacts.
• Inspect the motor terminal board for any potential short circuits.
• Check the connections of the wash heating element.
• Inspect the wash heating element for any issues.
• Inspect the wiring and connectors of the pressure switch.
• Disconnect the appliance for 2 minutes, and then check the wiring and connectors of the dry heating element on the main circuit board.
• Inspect the main circuit board and consider replacing it if necessary.

Solutions:

• Inspect for any potential water leaks that could lead to the shortening of electrical contacts.
• Confirm that the motor is not mechanically jammed or seized.
• Inspect the motor connector for any issues.
• Measure the motor winding resistance.

• Measure the tachometer resistance between 115 and 170 ohms.

• Inspect the tachometer wiring for any issues.
• Consider replacing the motor if necessary.
• Inspect the main circuit board and consider replacing it if necessary.

Solutions:

• Inspect the sensor wire harness connector for any issues.
• Measure the resistance of the NTC (negative temperature coefficient) sensor.

• If the measurement is incorrect, replace the NTC sensor.
• If the problem persists, inspect the main circuit board and consider replacing it if necessary.

Solutions:

• Inspect the connector contacts between the PCB and the pressure switch for any issues.
• Inspect the drain pump connector for any issues.
• Clean the pump filter, drain hose, and wall drain outlet.
• Remove and clean the air trap of any foreign material.
• Inspect the pressure hose for any pinholes that could cause air leaks.
• Check the pressure switches for any issues.
• If the problem persists, inspect the drain pump and linear pressure switch and consider replacing them if necessary.
• If the problem still persists, inspect the main PCB and consider replacing it if necessary.

Solutions:

• Inspect for any potential water leaks that could lead to the shortening of electrical contacts.
• Inspect the door lock terminal wiring for any issues.
• Use an ohmmeter to check the door lock assembly for any issues.
• If the problem persists, inspect the main circuit board and consider replacing it if necessary.

Solutions:

• Verify that the contacts on the heater assembly are properly connected to the main board.
• Measure the resistance of the wash heating element using a multimeter and ensure it is 30 ohms.

• If the measured resistance is not 30 ohms, replace the heating element.
• If the issue persists, inspect the main board and consider replacing it if necessary.

Solutions:

• Inspect the connections of the heater assembly on the main circuit board.
• Verify that there is no electrical leakage between the two ends of the heater and the ground.
• Measure the resistance of the washing heating element; it should be 30 ohms.
• Replace the heating element if the resistance value is not as expected.
• If the issue persists, check and/or replace the main circuit board.

Solutions:

• Check and replace, if necessary, the main board.
• If the problem still occurs, check and replace the user interface.

Solutions:

• Inspect the connections of the drain pump on the main circuit board.
• Clean the pump filter, drain hose, and wall drain outlet.
• Measure the resistance of the pump.

• Replace the drain pump if the resistance value is not as expected.
• If the issue persists, check and/or replace the main circuit board.

Solutions:

• Inspect connector contacts between the main board and user interface unit.
• Check and replace, if necessary, the user interface.
• If the problem still occurs, check and replace the main board.

Solutions:

• Verify that the condenser filter is not blocked or clogged.
• Inspect the blower fan for any fluff or debris, and clean if necessary.
• Check the connector contacts of the NTC sensor on the main circuit board.
• Measure the value of the NTC sensor.

• Replace the NTC sensor if the measurement is incorrect.
• If the issue persists, check and/or replace the main circuit board.

Solutions:

• Inspect the connections of the dry heating element on the main circuit board.
• Measure the resistance of the dry heating element.

• Verify that there is no electrical leakage between the two ends of the dry heater assembly and the ground.
• Check the wiring harness of the drain pump.
• Measure the resistance of the drain pump at the connector.
• Inspect the connections and wiring of the water inlet valve.
• If the issue persists, check and/or replace the main circuit board.

Solutions:

• Check and replace, if necessary, the main board.

Solutions:

• Inspect the connections of the dry fan motor on the main circuit board.
• Measure the resistance of the dry heating element.
• Check the fan motor for any short circuits or open circuits.
• Ensure the fan motor turns freely.
• If necessary, check and replace the main circuit board.